| This study develops and tests a research model that examines the influence of human capital on the relationship between enterprise resource planning (ERP) system benefits and firm performance. The research model developed in this study is tested using survey data drawn from a sample of 44 firms in Mexico. The results indicate that human capital positively influences the relationship between ERP system benefits and firm performance. The findings overall suggest that firms need to first develop their human capital in order to leverage the benefits flowing from an ERP system deployment, rather than just focusing on technical implementation issues. |
Updated 03/19/2014