A Decision Support System Framework for RFID Technology Adoption

Wai Hung Wong, Hang Seng Management College

ABSTRACT
In recent years, companies have started to consider if they should adopt RFID technology to boost their business performances. Yet, they have many concerns, such as costs, RFID performance, company situation, actual benefits, etc. A study also showed that many senior executives lacked of the necessary financial skills to evaluate IT investments. Many companies defer the RFID adoption as they find it difficult to assess its benefits. To assist managers, a Decision Support System (DSS) framework is proposed to quantify the benefits of RFID technology adoption for various industries. The DSS is designed with a multi-criteria decision model, with integration of the essence of cost of quality, cost of benefit analysis, activity based costing methods. The objective is to quantify the benefit of RFID adoption based on individual company needs and circumstances, in order to provide managers a clear and comprehensive view.

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Updated 07/09/2013