| Improving management has become an important issue for Japanese medical institutions, while treatment fee reductions and the need to control soaring medical expenses have posed financial problems. In response to this situation, the TQM (Total Quality Management) business model has attracted widespread attention. Little research has been done on TQM?fs effects on the entire operational process or on whether concrete improvements have been made. This study examines a case of TQM?fs long-term impact on medical facilities. It discusses the entire TQM process and its individual stages, including the identification of problems, the proposal of TQM-based solutions, and the evaluation of those solutions. . |
Updated 07/09/2013